Complaint

Do you have a complaint?

NHS Leeds is responsible for funding and co-ordinating local health services. Although we always try to provide the best possible service for you, we know that sometimes things can go wrong.

We recognise the importance of your feedback and this helps us to continue to develop and improve what we do for everyone. Complaints form an important part of this feedback.

You can make a complaint about any NHS treatment or service that either you or your family has received. You can complain on behalf of someone else, however, his or her written consent will be needed.

If a problem happens you can either speak to the person concerned or if you prefer contact the Patient Advice and Liaison Service (PALS) who will listen to your concerns. The PALS team is available:-

Monday to Friday: 8.30 am to 4.30 pm

Call us free on: 0800 0525270

Contact us by post: PALS, NHS Leeds, North West House, West Park Ring Road, Leeds, LS16 6QG

Email: pals@nhsleeds.nhs.uk

Alternatively you can write to the Complaints Team, NHS Leeds, 1^st Floor, North West House, West Park Ring Road, Leeds, LS16 6QG.

Tel: 0113 30 57664

Email: complaints.office@nhsleeds.nhs.uk

Fax: 0113 3057548

For further information about making a complaint, please click on the complaints leaflet below which will open in another window.

Related pages on this site

General advice and infoHow to get general advice and information on NHS services in Leeds

Related sites

Parliamentary and Health Service Ombudsman

Related downloads

| PALS and Complaint Leaflet.pdf (1.47 MB)