General advice and information

The Patient Advice and Liaison Service (PALS) can provide confidential help, advice, information and guidance on all aspects of healthcare.

The PALS service can provide:

• confidential advice and support to patients, families and their carers;
• information on the NHS and health related problems;
• confidential assistance in resolving problems and concerns quickly;
• explanations of the complaints procedures and how to get in touch with someone who can help; and
• information on how you can get more involved in your own health care and the NHS locally.

If you get in touch with PALS we can:

• try and negotiate solutions for you;
• provide you with the information you need;
• deal with concerns quickly and thoroughly;
• identify any necessary action to improve services and prevent the same problems happening again; and
• help sort out problems quickly on your behalf.

PALS can provide you with different types of information such as:

• directing you to support groups locally and nationally;
• providing information about how to register with a GP or NHS dentist
• explaining how Choose and Book works for appointments at different hospitals;
• acting as a point of contact for local events; and
• signposting you to the right departments to find out information.

Please note the PALS team cannot provide medical advice. For medical enquiries please contact NHS Direct on 0845 46 47.

The PALS team is available:

Monday to Friday: 8.30 am to 4.30 pm

Call us free on: 0800 0525 270

Contact us by post: PALS, NHS Leeds, North West House, West Park Ring Road, Leeds, LS16 6QG

Email on: pals@nhsleeds.nhs.uk